CASE STUDY: ANAANA (All Nippon Airways) is a leading Japanese provider of air transportation services and is one of the world’s largest airlines, serving 128 domestic Japanese routes with 912 daily flights and 34 international and regional routes to 10 countries in Asia, Europe and North America. ANA is consistently at the top in on-time performance and has been recognized as a winner or a finalist by
FlightStats On-time Performance Awards in various categories since the program’s inception in 2009.
As a leading airline in Japan, ANA is continually striving to find innovative ways to provide the best customer service experience for its customers. In this case, ANA sought a powerful solution for making flight status information by route, and by flight, available to their customers via their mobile application ANA GLOBAL, as well as via their website. With ANA’s commitment to customer experience, it was important that the user experience be seamless to customers, and that the flight information available also include codeshare information. Codeshare information is typically quite difficult to integrate into a solution for independent entities because it requires the gathering, implementation, and management of multiple data sources.
“FlightStats data has made it possible to provide our customers with the latest flight status information, for both operating and marketing carrier customers. And since the data has been translated into Japanese, it was quick and easy to implement without having to do the translations ourselves. This data has received high marks from our users.”
– Hiroyuki Yoshida, All Nippon Airways
ANA is using FlightStats Flex APIs to get the real-time global flight status information by route and by flight. With the option to have API responses delivered in multiple languages, ANA was able to quickly and easily provide the information in both Japanese and English for customers to choose. The breadth of FlightStats global coverage, including codeshare data, gives ANA the power easily give customers the ability to quickly find data about their flight. ANA is able to offer an enhanced travel experience to their customer but does not have to manage multiple data sources. Using FlightStats’ data shortened ANA’s development time because FlightStats has packaged its flight information and made it available via RESTful APIs that are flexible, easy-to-use, and easy-to-implement in mobile and web applications.
For more information regarding this and other FlightStats data solutions please contact a FlightStats representative.