FlightStats Honors the Best Airlines for On-time Performance in 2012

After a year of hard work, Airlines get their glory.

FlightStats has awarded the top airline performers for 2012. This year we recognized operational excellence in five new categories including: Lowest Global Cancellations, Middle East and Africa Major Airlines, Pacific Major Airlines, South America Major Airlines, and Global Airline Alliances.

FlightStats On-time Performance Service Awards Image

The OPS Awards program recognizes airlines around the world that achieve sustained operational excellence. Airlines are recognized for delivering the highest percentage of flights to their arrival gates within 15 minutes of the scheduled arrival time.

In 2012, FlightStats sought to offer a variety of unique ways to look at performance and service. Airlines compete via rewards and loyalty programs, service, routes, price and ultimately on-time performance. By looking at Lowest Global Cancellations we highlight those companies that are least likely to cancel a flight. This year’s look at Airline Alliances showcases the cumulative on-time performance by all the airlines affiliated with the alliance.

FlightStats continues to develop relationships and data agreements with key industry partners resulting in an ever-increasing level of flight status data coverage worldwide.

“We have now reached a very high level of data coverage in most geographical regions allowing us to increase the coverage threshold required for an airline to be considered for an award to 90% for most award categories,” says Jeff Kennedy, the company’s co-founder and president. “Our increased data coverage also enabled us to evaluate and recognize airlines in several new regions spanning the globe.”

This is the third year in the history of the awards for Japan Airlines (JAL) to take the top spot. Not only have they won two previous times in the Major International Airlines but they also have been in the top five since the awards began in 2009.

“Achieving the sustained operational excellence necessary to be honored by the FlightStats On-time Performance Service Awards requires a focused effort from all employees,” says JAL’s Yoshiki Minami. “Striving for on-time excellence is much more than simply winning an award. It is a reflection of our commitment to providing a world-class traveling experience for our customers globally.”

This also was the third time for Alaska Airlines to win in the North American Major Airlines category.

“This award is a credit to the more than 12,000 Alaska Airlines and Horizon Air employees who continue to meet our core promise to customers of getting them to their destination safely and on time,” said Ben Minicucci, Alaska Airlines’ chief operating officer and executive vice president. “Winning this award for the third time is a credit to the caliber of our employees and their relentless focus on robust operational processes, all while keeping safety and customer service at the forefront of everything we do.”

Learn more:
Visit the FlightStats On-time Performance Service Awards page to see the 2012 FlightStats On-time Performance Service Award Winners and Finalists.