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Reporter’s Notebook: 2 major carriers out of O’Hare fare poorly in satisfaction survey

ChicagoTribuneChicago Tribune – The two dominant air carriers out of Chicago’s O’Hare International Airport, United Airlines and American Airlines, scored poorly in yet another satisfaction survey, this time by J.D. Power & Associates. And Southwest Airlines, the primary carrier out of Chicago Midway Airport, ranked high, as it usually does.

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Break from U.S. carriers lifts passenger spirits

ChicagoTribuneChicago Tribune – Flying foreign airlines can be so much more pleasant than our domestic options. On a recent KLM flight to Amsterdam, the Dutch airline behaved as if it was in the customer-service industry, not merely transporting a bunch of people from one point to another.

I’ve flown enough non-U.S. airlines to know this situation to be true, but I do it so occasionally that it amazes me every time.

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America’s Most Crowded Airports

ForbesForbes- The neighborhood streets outside Atlanta’s Hartsfield-Jackson Airport are mostly quiet during the day, with few people on the sidewalks. Sometimes the only noise you can hear is the sound of leaves rustling on the trees.

Inside the airport, things are rather different. On an average day more than 250,000 travelers pass through its terminals on nearly 2,500 flights.

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Furloughs over, so air controllers (and flights) back on schedule

LosAngelesTimesLA Times- A week after federal officials launched job furloughs at air traffic control towers, the controllers are back on a regular work schedule — and airline delays are now caused primarily by severe weather.

The number of delays over the week averaged about 5,800 per day, according to a report from Flightstats.com, a website that monitors flight delays. The greatest number of delays came last Monday, April 22, when slightly more than 7,000 flights were delayed, according to Flightstats.

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Air-Controller Furloughs to End as FAA Acts on New Law

BloombergNewsBloomberg- Air-traffic controller furloughs were suspended yesterday as the U.S. Federal Aviation Administration acted on legislation designed to work around across-the-board spending cuts that kicked in last month.
“Air traffic facilities will begin to return to regular staffing levels over the next 24 hours and the system will resume normal operations by Sunday evening,” Transportation Department spokesman Justin Nisly said in an e-mailed statement.

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