Reporter’s Notebook: 2 major carriers out of O’Hare fare poorly in satisfaction survey

ChicagoTribuneChicago Tribune – The two dominant air carriers out of Chicago’s O’Hare International Airport, United Airlines and American Airlines, scored poorly in yet another satisfaction survey, this time by J.D. Power & Associates. And Southwest Airlines, the primary carrier out of Chicago Midway Airport, ranked high, as it usually does.

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