What Do Flight Attendants Think of You?
"One of the biggest irritations for us is watching people reorganize their bag when they get to their row. We're constantly reminding people to step into the row so that other people can board but it falls on deaf ears."
Story by George Hobica, USA TODAY
10/09/2012 @ 12:03 PM (Updated 10/09/2012 @ 12:09 PM)

I've been flying a lot lately, and since I'm an inquisitive sort, I've been chatting with flight attendants. Here are excerpts from their candid responses about doing the job in these trying times for the airline industry.

Question: What annoys you most about your job?

Answer: When passengers don't pay attention to us during the safety demo, it's both annoying and insulting. We know people fly a lot, but planes vary. When you have a newspaper in front of your face, it signals that you do not think this is important. Also, when passengers wear headphones while we're asking you what you want to drink and we have to repeat the question. Plus, if you keep them on, you end up screaming at us without realizing it. And you'd be shocked at how many people barely even look at me when I'm serving them. Did their parents not teach them to say please and thank you? And it never ceases to amaze me the number of passengers that prop their feet up on the bulkhead as if it were their ottoman at home. Your scuffed shoe marks and dirt from your shoes remain after you deplane. Oh, and why would people ever think it's OK to cut their fingernails or toenails on board an airplane?

Q: What can passengers do to make the boarding process faster?

A: One of the biggest irritations for us is watching people reorganize their bag when they get to their row. We're constantly reminding people to step into the row so that other people can board but it falls on deaf ears. Then there are the people that place their small backpack or jacket in the overhead bin, taking up valuable space. People rarely think about their fellow passengers, which often results in gate-checked bags. And please place your wheeled carryon bag with the handle first, not sideways.

Q: More and more, it seems that passengers traveling with children, special-needs fliers, or with elderly parents, or just with friends, end up sitting in different rows because of airline seating policies. Do you attempt to ask passengers to trade seats so these people can sit together?

Get the full story at USATODAY.com

 

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