2011 On-time Performance Award Winners Announced
ANA, Alaska Airlines, SAS and JAL continue to demonstrate sustained on-time arrival leadership.
Story by Keith Gerr
01/19/2012 @ 3:29 PM (Updated 01/20/2012 @ 7:16 AM)

FlightStats, the undisputed leader in flight and airport information services, is proud to announce the winners of the FlightStats 2011 On-time Performance Awards. The OPS Awards recognizes airlines and airports around the world that achieve sustained operational excellence. Airlines are recognized for delivering the highest percentage of flights to their arrivals gates within 15 minutes of the scheduled arrival time. Airports are recognized for delivering the highest percentage of departures from the gate less than 15 minutes after the published scheduled departure time.

“In 2011, seven of the fifteen winners had previously received the award,” says Jeff Kennedy, the company’s CEO. “It has become very clear from our discussions with on-time performance winners around the world that achieving sustained operational excellence requires a focused effort from all employees.”

Striving for on-time excellence can also have a profound affect on the overall performance of the company. “Though our company went bankrupt in 2010 and received a bad impression, the on-time performance award has improved the image of our company,” says JAL’s Yoshiki Minami. “At the same time, employees recognize on-time performance as one of our main service qualities and are encouraged to keep or raise on-time performance to a world leading level.”

For airports, collaborating with airlines is fundamental to operational excellence. “There are two factors that contribute to the successful performance at Salt Lake City International Airport,” says SLC’s Barbara Gann. “We work very closely with our airline partners to coordinate airfield activity and snow and ice removal is a high priority.”

The winners are as follows:

In the Airline Categories

Winner - Arrival performance among major international airlines:

All Nippon Airways (ANA)

ANA achieved a 2011 on-time performance record of 90.18%, which was slightly ahead of JAL who posted an on-time performance of 90.14%. For the category, the average on-time performance was 77.79%. "We think the importance of being recognized as an on-time leader is that it helps us to let our customers know we value their time. And we believe that people who need a high level of quality will choose ANA to fly." says Yoko Tatsumi of ANA.

 

Winner - Arrival performance among major North American airlines:

Alaska Airlines

Alaska Airlines achieved a 2011 on-time performance record of 87.79%. The average on-time performance was 76.40% for this category. This is the second year in a row Alaska has won the award.

 

Winner - Arrival performance among major European airlines:

Scandinavian Airlines System (SAS)

SAS achieved a 2011 on-time performance record of 88.22%. The average on-time performance was 79.45% for this category. This is the second year in a row SAS has won the award. "We are very pleased to once again be named Europe’s most punctual airline and remain Europe’s most reliable airline for the third year in a row. All our employees, both on the ground and in the air, do their utmost every day to ensure that every flight meet our customers’ expectations.” says Rickard Gustafson of Scandinavian Airlines.

 

Winner - Arrival performance among major Asian airlines:

All Nippon Airways (ANA)

ANA achieved a 2011 on-time performance record of 90.18%. The average on-time performance was 73.40% in this category.

 

Winner - Arrival performance among regional North American airlines:

Hawaiian Airlines

Hawaiian Airlines achieved a 2011 on-time performance record of 91.96%. The average on-time performance in 2011 was 75.64% for this category. This is the third year in a row Hawaiian Airlines has won the award.

 

Winner - Arrival performance among regional European airlines:

NAYSA

NAYSA achieved a 2011 on-time performance record of 91.67%. The average on-time performance was 82.54% for this category. airBaltic was a close second achieving an on-time performance of 90.53%.

 

Winner - Arrival performance among regional Asian airlines:

Japan Air Commuter (JAL)

Japan Air Commuter achieved a 2011 on-time performance record of 92.60%. The average on-time performance was 79.80% for this category. Japanese airlines dominated this category once again as Japan Air Commuter was one of four JAL subsidiaries that were finalists in the category with the fifth finalist being ANA subsidiary ANA Wings.

 

Winner - Arrival performance among major international airlines operated and codeshare flights:

Japan airlines International (JAL)

This category is new for 2011. It recognizes the on-time performances of major international airlines that have a substantial amount of their flights operated by another airline (subsidiary, contractor, etc.), but are marketed (codeshared) under their brand. JAL achieved a 2011 on-time performance record of 86.33%. The average on-time performance was 77.73% for this category. ANA was a close second achieving an on-time performance of 85.54%.

 

In the Airport Categories:

Winner - Departure performance among major international airports:

Seattle-Tacoma International Airport (SEA) – Seattle, WA, US

SEA achieved a 2011 on-time performance record of 86.28%. The average on-time performance was 71.02%% for this category. This is the second year in a row SEA has won the award. “The investments we've made improving our facilities and operations continue to pay off," say's Mark Reis of Sea-Tac Airport. "Credit goes to the efficiencies built into the airfield, terminal and runway operations as well as the terrific work from the entire team of port employees and our operational partners."

 

Winner - Departure performance among major North American airports:

Salt Lake City International Airport (SLC) – Salt Lake City, UT, US

SLC achieved a 2011 on-time performance record of 86.55%. The average on-time performance was 76.67% for this category. Portland International Airport (PDX) was a very close second in achieving an on-time performance of 86.38%.

 

Winner - Departure performance among major European airports:

Oslo Airport (OSL) – Gardermoen, NO

OSL achieved a 2011 on-time performance record of 87.17%. The average on-time performance was 73.42% for this category. This is the second year in a row OSL has won the award.

 

Winner - Departure performance among major Asian airports:

Haneda Airport (HND) – Tokyo, JP

HND achieved a 2011 on-time performance record of 95.05%. The average on-time performance was 55.03% for this category.

 

Winner - Departure performance among regional North American airports:

Keahole Airport (KOA) – Kona, HI, US

KOA achieved a 2011 on-time performance record of 92.57%. The average on-time performance was 80.90% for this category. This is the second year in a row KOA has won the award.

 

Winner - Departure performance among regional European airports:

Bordeaux Airport (BOD) – Bordeaux, FR

BOD achieved a 2011 on-time performance record of 90.13%. The average on-time performance was 78.66% for this category.

 

Winner - Departure performance among regional Asian airports:

Itami Airport (ITM) – Osaka, JP

ITM achieved a 2011 on-time performance record of 95.60%. The average on-time performance was 69.74% for this category.

 

FlightStats has been tracking on-time performance since 2004 and is uniquely qualified to track on-time performance and present these awards. Including code-share flights, FlightStats tracks over 150,000 flights per day (nearly 85% of all scheduled passenger flights globally). For more information, go to the OPS Awards website

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