Achieving industry leading on-time performance is a direct result of an airline’s commitment to continually looking for ways to improve and streamline their operations. Additionally, it proves that they value the promise they made to get customers from point A to point B safely and on schedule.
The On-time Performance Service Awards program is designed to shed a positive light on those airlines that have made strides in enhancing their operations and improving their punctuality, in spite of all the obstacles that have worked against them. We wanted to give them the best of best the acknowledgment they deserve as well as provide an example of success to others.
For the past few weeks, we have been releasing a five-year on-time performance review of each airline that has won one of our OPS Awards multiple years in a row. This week, we are highlighting the performance of Japan Airlines (JAL). JAL has been the most punctual airline in the Asia-Pacific region for five consecutive years.
Check out our infographic to see how Japan Airlines has maintained its position as the most on-time airline in the Asia-Pacific region:
JAL is the best Asia-Pacific airline for on-time performance
Since we launched the awards in 2009, JAL has been ranked highest for on-time performance service in the Asia-Pacific category seven times with an average on-time performance of 88.96%.
JAL’s on-time arrival for the past five years:
- 2012: 90.83%
- 2013: 88.94%
- 2014: 87.78%
- 2015: 89.44%
- 2016: 87.80%
What is especially impressive about JAL is the consistency of their on-time performance. For example, they were able to maintain at least an 87% on-time arrival for five consecutive years.
Flying more, but getting better
One of the most meaningful metrics we noticed in our analysis was the number of flights JAL has added over the years. In 2012, we tracked 251,261 flights for JAL, and by 2016 this number rose to 277,433 flights. Adding over 25,000 new flights could have put a strain on JAL’s operations; however, the opposite seems to be true. As JAL adds more flights, they maintain consistent on-time performance.
Additionally, it seems as though JAL has a good record of completing its scheduled flights. In the past five years, the airline’s completion factor—or the percentage of scheduled flights completed whether on-time of not—has been at least 98.7% or above.
A look at their most on-time routes
To calculate the most on-time JAL routes, we pulled the on-time performance data for each route over a five-year period. Since airlines typically add and discontinue routes over time, we only included routes that have been in existence for the entire five-year period in our overall analysis.
Of all its routes, JAL’s flights from Tokyo International Airport (HND) in Tokyo, Japan to Gimpo International Airport in Seoul, South Korea (GMP) were the most on-time with an average on-time arrival of 97.8%, followed by:
- Gimpo International Airport (GMP) to Tokyo International Airport (HND): 97.2%
- Itami Airport (ITM) to Sendai Airport (SDJ): 96.1%
- Itami Airport (ITM) to Niigata Airport (KIJ): 95.7%
- Itami Airport (ITM) to Hanamaki Airport (HNA): 95.1%
It’s very clear that if you’re flying between Tokyo and Seoul, then you should fly JAL. For the past five years, JAL’s two top routes have all been those traveling between Tokyo and Seoul. Additionally, JAL has outstanding regional performance in Japan. Three of their top five routes are those flying out to Itami Airport, the primary domestic airport for the Kansai region of Japan, including the major cities of Osaka, Kyoto and Kobe, into other parts of Japan.
Best days to fly with JAL
To calculate JAL’s most on-time day of the week, we averaged the on-time performance for each day across the five-year period. From 2012 to 2016, JAL’s best day to fly was Monday with an average on-time arrival of 90.01%.
Overall, JAL maintains impressive on-time performance each day of these. In the past five years, no day of the week has had an on-time performance below 86%.
Why you should get OTP data from a third party
When an airline makes a statement about their operations, they’re often met with skepticism. With all due respect to airlines, many people are distrusting by nature and often doubt that airlines will report accurate information. It can prevent a lot of headaches to use a company like FlightStats to report on-time performance metrics.
Both airlines and their customers can trust that we will report an accurate, reliable ranking of flight status information. This is especially useful to airlines that want to make on-time performance commitments to their corporate customers or tout their impressive on-time performance ranking in marketing materials. Using a third party source like FlightStats provides instant credibility.
Accomplishing more with OTP
Our free monthly on-time performance reports and annual OPS Awards are just the beginning of what you can access. We offer an OTP Analysis Workbook that provides a comprehensive and granular analysis of key performance metrics. These workbooks include visualizations and reports focusing on airline and alliance benchmarking, departure and arrival statistics, trend analysis, carrier performance comparison, and daily/hourly analysis. Reviewing these metrics will reveal the strengths and weaknesses of your airline and your competitors. With our data, you can continue to improve your operations and maybe even win our OPS Awards next year.