When you subscribe to use our services, registration may require that you submit some (or all) of the following personal information: name, company name, mailing address, email address, telephone number, fax number, date of birth, frequent flyer number, flight details, username and password, and billing information.
If your travel agency or airline has contracted with us to provide you with our flight alerts messaging service, their representatives may be authorized to view the contact information you (or they) have provided to us in order to assist you with flight-related problems.
We share your personal data with the following types of third parties for the foregoing purposes:
- Our affiliates, service providers, contractors and other third parties to assist us in providing our flight data services, support and related activities;
- Our customers with which you are affiliated and their administrators and other authorized recipients as part of the customer’s subscription to our flight data services;
- Our affiliates to send you information about related products and services as determined by your requests and preferences;
- Other corporate entities as part of a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets.
We remain responsible for the personal data that we share with third parties for processing on our behalf, and we remain liable under the Privacy Shield Principles if such third parties process such personal data in a manner inconsistent with the Privacy Shield Principles and we are responsible for the event giving rise to the damage.
We may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Individuals in the EEA and Switzerland have the right to access their personal data, to correct, amend, or delete that data, and to limit use and disclosure of that data, subject to certain exceptions. To exercise these rights, please contact us via the contact details below.
You can also access, correct, update and delete your account information by logging in to your account and submitting your changes.
Please note that where we are acting as a processor of personal data for our customer, we may first refer your request to the customer that submitted your personal data, and we will assist our customer as needed in responding to your request.
When registering for an account, you can indicate your choice whether to receive marketing communications and other information from us and our affiliates. You can manage your communications preferences by updating your account registration by logging in to your account and submitting your changes, by using the “opt-out” or unsubscribe mechanism or other means provided within the communications received, or by contacting us via the contact details below. We reserve the right to send you non-promotional messages regarding your account and notifications of changes or updates to our services as necessary.
Our commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Inquiries or complaints
522 SW 5th Avenue, Suite 200
Portland, OR 97204
Tel: (503) 274-0938
Fax: (503) 274-0939
In compliance with the Privacy Shield Principles, FlightStats commits to resolve complaints about your privacy and our collection of use of your personal information.
FlightStats has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.
If your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. Additional information is available here: www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.
Last updated: November 1, 2018