A Long-time Partner Recognizing Industry Success

As a leader in aviation and air travel data services, we are in a unique position to be able to provide an in-depth view of how airlines are performing globally. For years, both airlines and travelers worldwide have trusted us to deliver the most accurate and complete flight status information.

Our experience in the industry has taught us how challenging it is for an airline to achieve high on-time performance and how important it is for a traveler to select an airline they can trust. With this in mind, we designed the OPS Awards to recognize the hard work of those airlines that demonstrate consistently high performance and deliver on their promise to transport passengers to their destinations promptly.

The OPS Awards program is incredibly competitive and only acknowledges the best of the best performers in the world. As we continue to make strides in improving our data quality, we expect to evolve the program and increase standards and criteria in the future. Any finalist should be proud of their performance as it is a significant achievement.

Where do we get our data?

We track the performance of nearly 90,000 flights operated and serviced by thousands of airlines and airports each day. We archive that data and analyze the performance by airline, by route, and by airport to keep track of how those airlines perform and how the industry performs as a whole.

To determine the finalists and winners, we examine our flight status and arrival data aggregated from over 600 global sources including civil aviation authorities, airlines, airports, and major airline reservation systems.

What is on-time performance?

Airline performance is determined based on on-time arrivals. An aircraft is considered on-time if it arrives at the gate within 14 minutes of the scheduled arrival time.

What is the selection process for airlines?

Our categories for OPS awards are grouped into three areas: International, Major​(by ​region​), and Low Cost Carriers.

For International Airlines, we consider the top 25% of all airlines by size, i.e. an airline must fall in the top 25% airlines by number of flights and seats. Thresholds are expected to be ~120 thousand flights and ~19 million seats, which represent a significant increase in the minimum criteria from 2016. Additionally, International Airlines must serve a minimum of 3 regions.

For Major Regional Airlines, we consider the top 50% of airlines that operate in the region. Major Regional Airlines must fall in the top 50% for flights, seats, and destinations to be considered. Due to the variability of airline operations in different regions, the criteria vary considerably between regions. We reviewed airlines in the following regions: Asia-Pacific, Europe, Latin America, Middle East & Africa, and North America.

For Low Cost Carriers (LCC), we consider the top 90% of LCC airlines. LCC airlines must fall in the top 90% for flights, seats, and destinations to be considered. Minimum thresholds for LCC airlines are expected to be ~25 thousand flights, ~4 million seats and ~20 destinations served.

Why name winners in mainline and network?

We split each category into mainline and network to improve the accuracy of the awards based on our industry knowledge. “Network” is defined as a system of flights that flown by a major airline and include the flights that are marketed by the airline but are operated by a separate airline partner. Most big, full-service airlines have these types of regional partnerships where as many as 8-10 carriers operate flights on their behalf.

Many airlines want to be recognized only by their own operational performance, not the performance of their regional airline partners. In many cases, the winner is the same for both categories; however, in some cases, they could be different.

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