Combining Trip Data With Flight Data to Solve High-Value Problems


Traveler Trip Alerts

Alerts That Provide Travelers With Visibility Across an Entire Trip

Getting alerts on a flight is powerful.  But getting alerts across an entire trip is even more powerful. Our Trip Alert APIs are designed for airlines, agencies and others interested in providing a higher level of service in an economical manner.  With trip alerts, you can:

  • Trigger messages across the entire spectrum of a trip, regardless of the number of segments.
  • Tailor traveler messages based on context, meaning the right data will be delivered whether it’s the initial flight of a trip, a connecting flight, or the final flight home.
  • Deliver information on operated and codeshare flights, providing consistency and reducing traveler confusion.
  • Tailor airline/agency messages so that disrupted flights can be surfaced and acted upon.
  • Deliver messages to a third party messaging provider who can manage content and last mile delivery.
Learn more about our Traveler Trip Alerts service

Agent Trip Alerts

Integrate Knowledge of Disruption Into Your Workflows

The best place for an agent to solve a passenger service problem is within the agent desktop.  But getting the right data into that desktop can be a challenge.  Fortunately, if disruption is the problem, FlightStats has the solution. Our Agent Trip Alerts product delivers messages about at-risk itineraries, for integration into agency workflows.  With this information, agents are better positioned to know about, and respond to, passenger disruption.

Learn more about our Agent Trip Alerts service

Trip Analytics

Powerful Reporting Solutions That Combine Trip, Flight and Other Data Sets

Trip Analytics is a growing area of focus for FlightStats.  Given our history with trip data, we’ve come to believe that current trip reporting solutions are incomplete and not timely enough.  Not to mention prohibitively expensive.  We think there is a better way. We are currently developing our next generation Trip Analytics solution.  Combining trip data with our flight data and with other trip-related data sets, we think we can surface new insights and answer questions that now go unanswered.  And we can provide those answers in near real-time, versus the delay seen in current solutions. Working with industry partners, we expect to answer questions such as:

  • What were the actual trip outcomes for all of my travelers?
  • How much time did delays or disruptions cause my executives?
  • Is my company meeting its contractual market share obligations to our suppliers?
  • Are our suppliers meeting their contractual obligations to us?
  • Are our suppliers delivering a high level of service relative to other suppliers?

As on-time performance becomes a more important consideration in supplier contract negotiations, visibility into actual performance will become even more critical.  We want to connect parties and provide data and applications that help them work through these visibility challenges.

Contact a FlightStats representative for more information about Trip Analytics

Predictive Services

Integrating Predictive Information Into Business Processes

As FlightStats brings its Predictive Services to the market, solving problems for travel professionals will be the main area of focus. For airlines and agencies, prediction used properly can have a positive economic impact by helping professionals to:

  • Visualize the movement of travelers in advance of actual flights.
  • Optimize revenue and reduce costs during times of disruption.
  • Introduce new agent alerts that proactively anticipate disruption.
  • Enhance traveler alerts.

FlightStats will soon introduce new predictive data products for the benefit of our B2B customers.  These products will require integration of FlightStats prediction data with customer data sets and customer workflows.  We are happy to assist with this task, or we can just provide the data and let you take it from there.

Contact a FlightStats representative for more information about Trip Analytics

Disruption Management Apps

Hosted Applications That Deliver Positive ROI

FlightStats offers hosted trip applications that are designed specifically for TMCs to drive alerting, and to report on disruption as it is happening.  Using these applications, a TMC and its customers can get up and running quickly with minimal upfront investment.  Our hosted products include:

  • FlightStats Trip Alerts – Included are pre-travel messages such as trip reminders, and day-of-travel messages should the traveler opt to receive alerts.  Messages are available in multiple delivery formats.  TMCs have the ability to customize and brand traveler messages.
  • FlightStats Trip Assist – An agent desktop monitoring and proactive re-accommodation application.  TMCs push itinerary data to FlightStats, and Trip Assist consolidates activity for at-risk itineraries into a single view.  The Trip Assist console also provides workflow management tools so that users can track the steps taken to resolve itinerary problems.

Alerting and disruption management are must-have products for TMCs, both as a service offering and for the revenue they generate.  With our hosted trip applications, we can help you deliver on your service promises and also help you achieve a positive return on investment.

Contact a FlightStats representative to learn more about our Disruption Management Apps
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Travel Waiver Services

Improve your Agent Productivity by Automating Airline Policy Exception Waivers

FlightStats’ Travel Waiver Services make Travel Management Companies (TMC) more effective by automating the process of matching trips to airline policy exception waivers and providing convenient access to all the details agents need to process a waiver in a single location. Agents can be more productive when it’s most important — during large disruptions when many travelers are calling for service. 

Travel Waiver Service Benefits

  • Makes agents more efficient by automating the process of matching trips to waivers, freeing them to perform more revenue-generating work
  • Provides convenient access to the waiver details agents need to efficiently process an exchange or refund, reducing the need for agents to search various websites for waiver information.
  • Enables proactive communication with travelers to make them aware of their options for changing or canceling their ticket without penalty
  • Allows TMCs to proactively re-accommodate their most valuable customers first, reducing call center wait times and adding distinctive service benefit for high-value corporate customers
Contact a FlightStats representative to learn more about our Travel Waiver Services