What is your position at FlightStats?
Director of Support
What made you interested in what you do?
I have a degree in English so I love communicating with people. My job is a really nice balance between communicating with technical people and those who use the services we provide.
How long have you been working at FlightStats?
It will be 7 years in May.
How has FlightStats evolved since you started?
We have quadrupled in size. Our offerings have expanded and our global reach continues to increase. We have amazing data sets to work with and, as the travel industry continues to expand, we’re constantly listening to customers in order to evolve products to meet their expectations.
What do you like about working at FlightStats?
No two days are the same. Everyone–from very technical users to first-time users–needs to know if their flight is going to be on time or if they’re going to have a normal journey. I personally love travel and have gone on several long trips outside of the country so it’s exciting that people use this data in very real ways all around the world to get to interesting places.
What’s the best part of working in support at FlightStats?
We’re the first point of contact for many of our customers. We hear about their experience using our products and work with technical teams to make sure our products are used to the fullest extent. It’s very rewarding.
What are your hopes for our company?
My hope for the company would be that we continue to grow the most robust and comprehensive data sets available in the industry. Also, I want us to continue to find ways to present our data to our users in extremely relevant and state-of-the-art ways.
What do you do in your free time?
I play in a country rock band. I sing and play a Telecaster electric guitar. I like to go fishing for steelhead.
Any other fun facts you want to share?
I was born in the Panama Canal Zone because my dad was in the military.