What is your position at FlightStats?
Sales Operations Specialist
What made you interested in what you do?
I love what I do because I get to exercise both sides of my brain in this position. I have opportunities to learn about, work with, and explain very complex information to a wide variety of people throughout the world, which includes customers both internally and externally.
How long have you been working at FlightStats?
How has FlightStats evolved since you started?
I think we’ve ‘grown up’ and the reality of how good we are is no longer a secret. It’s something we should be more and more proud of every day. We’re the best in the business.
What do you like about working at FlightStats?
I will echo the sentiment of others and say, “It’s our people,” which is certainly true. The products that we have, the technology we use, and the interesting niche that we operate in are what make this place great. We’re one of only two or three companies in the world that do what we do, so I like that we provide unique products to the market. Again, I think we’re the best in the business.
What’s the best part of working in sales ops at FlightStats?
The variety of things that I do; there are a number of tasks in this role. Currently, about ¾ of my job is sales related, and ¼ is operations. I process incoming web and telephone inquiries. I moderate the new account inquiries for our free testing or paid accounts for professional services. I answer product and pricing questions via phone and email. I create sales contracts and activate services once someone has purchased from us within our internal systems. Lastly, I work with almost every group within the organization relating to new products, customer needs, feature enhancements, etc. There is a lot to do.
What are your hopes for our company?
My hopes are that we will remain the worldwide leader in providing global flight data and continue to expand our customer base.
What do you do in your free time?
I play the drums, and I paint. I learned to play the drums when I was five, and I have played on and off and professionally ever since. When I was in college, I found myself in the same green room as REM, the Red Hot Chili Peppers, and the Replacements. They were the headlining act, and my band was warming up for them.
Any other fun facts you want to share?
I have two sons that I call my X-men because they both have X’s in their names, Max and Xavier. I named Max after my favorite character in the book, Where the Wild Things Are.